Last updated: 23 October 2026
1. Before you purchase
Review the package duration, device or connection limit, price, compatibility, activation process, and any trial conditions before paying. Contact support if a plan’s scope is unclear.
2. How to request a refund
Contact support through the official WhatsApp channel and include your order reference, purchase date, the plan purchased, and a concise explanation of the issue. Do not send passwords or full payment-card details. We may ask for reasonable information needed to locate the transaction or troubleshoot the issue.
3. Review of requests
Requests are reviewed against the terms shown at purchase, the circumstances of the request, and applicable law. Technical issues may require reasonable troubleshooting before a decision can be made. This policy does not remove mandatory rights you may have under consumer law.
4. Digital access and activation
Before publishing, clearly state whether access begins immediately, whether a trial converts to a paid plan, and how any statutory withdrawal or cancellation rights apply to digital services in the customer’s jurisdiction. Do not state that all activated purchases are automatically non-refundable unless that restriction is lawful and properly disclosed.
5. Processing and timing
If a refund is approved, explain the method and estimated processing timeframe based on the actual payment provider. Bank or payment-provider processing times may vary. Insert a verified timeframe here before publication.
6. Duplicate or unauthorized payments
If you believe you were charged more than once or did not authorize a payment, contact support promptly and also contact your payment provider where appropriate.
7. Policy updates
Any revised policy should apply in accordance with applicable law and should not retroactively remove rights attached to an earlier purchase. Change the “Last updated” date when this policy is revised.
8. Contact
For a refund request, message the official ELVORO8K support channel and provide your order reference.